Shipping Policy
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Processing time: Typically 1-2 business days
It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.Generally, orders are shipped within 1-2 working days of order confirmation/payment. Orders made on the weekends might experience delay.Our warehouse only operates on Monday – Friday during standard business hours, except onholidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
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Shipping time: Typically 3-7 business days
*Order cutoff time: 6:00 PM(GMT+08:00). After cutoff time we will no longer process orders received on that day.
| Country | Shipping Cost | Estimated Delivery Time | Courier | |
| USA | Free Shipping | 4-9 working day | USPS | Expedited |
| Country | Shipping Cost | Estimated Delivery Time | Courier | |
| USA | Free over $99 otherwise $9.95 | 6-12 working day | USPS | Standard |
| Free over $199 otherwise $15.95 | 4-9 working day | DHL,FEDEX,UPS | Expedited |
Tracking
You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 24 to 48 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email info@decteamstore.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.
About taxes
Customers must pay their own taxes to customs, but in most cases, customers are not required to pay customs duties. To avoid unexpected charges, we strongly recommend that you contact your local customs office for current rates and taxes before placing an order. If you need our products urgently before placing an order, please contact us.
Email: info@decteamstore.com
Call us: +8618503094643
Office Hours: 9:00 AM - 6:00 PM(GMT+8)