What are the shipping methods?

For general orders we choose the services of UPS Express, DHL, Fedex and USPS.

When will my order be shipped?

Estimated delivery time: 4-12  working days.

You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.

Tracking information may take 24 to 48 hours to update.

If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Additionally, we need 1-2 business days to process the order.

How can I track the logistics of my order?

If you have the exact logistics ID or the order number + email number you purchased under, Track your logistics

My order has already been shipped. Can I change my delivery address?

We are very sorry about that! You should still be able to update your address on the website! If your parcel is returned to us due to an incorrect address, it will be cancelled and refunded.It takes around 2-3 weeks to receive your returned product and to process the refund. DECTEAM will issue a refund to the original form of payment, and you will be sent an email notification indicating that your refund has been processed. Based on your issuing bank, the credit may reflect in the next billing cycle.

In this case, you will be notified.

The order is signed but I haven't received it yet?

Sometimes tracking information can be wrong and parcels are marked as delivered before they actually arrive - oops! Your parcel will most likely be delivered within a few days, In the meantime, you can check with your neighbors and/or the post office for more information.

Which means of payment are accepted?

We accept PayPal payments and credit card payments (Visa, MasterCard, Maestro, Discover, American Express, Diners Club).

What can I do if there is a quality problem with a product?

RETURN POLICY If you are not satisfied with the product, you can return it to us within 15 days for a replacement or refund. But you will have to pay for the return postage. Please contact us before you return.

QUALITY PROBLEMS (DOA) If the item was broken, damaged or delivered with defects, please contact us within 15 days from the date of delivery and then follow the instructions in our 15-day product guarantee.

I haven't received my goods yet and it's been over 2 weeks.

If you don't receive your package within 2 weeks (high season like Halloween and Christmas can be delayed), we'll give you a full refund. 100% guaranteed.

Email: info@decteamstore.com

Call us: +8618503094643

Office Hours: 9:00 AM - 6:00 PM(GMT+8)

What influences the adsorption strength of the adapter?

The adsorption power of the adapter is influenced by the material, the area and the surface purity of the adsorption surface.